At Clover & Thread, we are committed to providing our customers with a smooth and efficient shopping experience. This Shipping Policy outlines important information regarding shipping times, processing times, international orders, and more.
1. Processing Time
1.1 Order Processing
- After placing an order, please allow up to 4 business days for our team to process and prepare your items for shipment.
1.2 Order Confirmation
- Once your order is processed, you will receive an email confirmation that includes your order details and tracking information, if applicable.
2. Shipping Time
2.1 Delivery Estimate
- We offer shipping options for customers in the USA and the rest of the world.
- Shipping to the USA and UK: Estimated delivery time is approximately 10-18 business days.
- Shipping to the rest of the world: Estimated delivery time may vary depending on the destination and local customs procedures (approximately 10-18 business days).
2.2 Tracking Information
- For eligible shipments, tracking information will be provided to monitor the progress of your delivery on our website and through email.
- Please note that tracking availability may vary based on the shipping method selected.
3. International Orders
3.1 Customs and Import Duties
- For international orders, please be aware that customs and import duties may apply.
- Customers are responsible for any applicable fees imposed by customs authorities in their respective countries.
3.2 Delivery Time for International Orders
- Shipping times for international orders may vary significantly depending on the destination and customs clearance.
- Estimated delivery times for international orders will be provided during the checkout process.
4. Order Status and Tracking
4.1 Order Status Updates
- You can check the status of your order by inserting your order number or email on our website.
- Updates on your order's progress will be available, including shipping and tracking information.
4.2 Tracking Information
- If you have questions about your order or require assistance, please contact our customer support team through info@mycloverthread.com
5. Shipping Methods
5.1 Shipping Options
- We offer various shipping methods to cater to your needs, including standard and expedited options.
6. Lost or Delayed Shipments
6.1 Lost Shipments
- In the event that your shipment is lost or undelivered, please contact our customer support team to initiate an investigation and resolution.
6.2 Delayed Shipments
- While we make every effort to meet estimated delivery times, some delays may occur due to unforeseen circumstances, such as weather conditions, customs procedures, or other factors.
